We take great pride in training our staff so our high standards are met. All Managers & Senior Staff have a minimum of a level 3 in Child Care. Additional staff/apprentices are on a level 2 and are encouraged to progress to a level 3. All staff have Paediatric first aid, food hygiene, safeguarding/child protection and where possible behaviour management, moving & handling, health & safety, and other specialist training.
It is really straight forward as we want to make it as easy as possible. Follow this link to our web site and by completing this form you are agreeing to our Terms & Conditions of Business which are listed on our web site and again in our Parent Manual, once we received your registration form we will invoice you and send you a welcome email complete with Parent Manual. It’s that easy! Register here
If you want regular weekly sessions these need to be booked when you register your child, this is listed on the registration form. If you want adhoc sessions, or extra sessions to your normal days then please follow the link below. These types of sessions will be invoiced as and when they are received. Bookings: Book here
Yes, but only by giving us 30 days’ written notice to head office on this email address. email@example.com However, to be as flexible as we can be, there is an exception, you can swap sessions within the same week provided the Club has spaces, this can be done with the Club Manager on site.
Yes, you can via the booking tab on our web site. However, you must be registered with us to do this. Bookings: www.newforestchildcare.co.uk/booking
We provide a range of activities so the children enjoy the sessions and can do something different or creative. These are well resources and discussed with the children regularly to ensure they appeal to the children. See Pinboard of Club flyers that we have had produced.
This can vary at each site, Children are either accompanied or make their own way, age dependant to the agreed meeting point, where they will be met by Club Staff who will be in uniform & wearing their ID badges. The Children will be given High Visibility Waistcoats; staff will check they have all their belongings and a register will be taken. Children will then either be walked back to the Club or be taken to the appropriate Transport such as minibus or staff cars. Clubs commence from 3pm and children will be re-registered upon arrival at their Club. We take the safety of our Children very seriously and will always make sure we have clear routines and boundaries set & communicated to Children, Staff and parents.
We all know how hungry children can be at the begginning and at the end of the day. We offer breakfast in the morning and the afternoon snack we offer is a super energy boost and not meant to be an evening meal. We offer various Healthy Snacks throughout the week, sample menus and pictures of our food can be seen in Club and on our Facebook www.facebook.com/afterschoolandholidays and Instagram page at www.instagram.com/newforestchildcare. We have a closed Facebook page which is only for our parents, you can join this once you have registered with us, we will provide you with the details once you have registered.
We do work closely with the School and rely on a good relationship to help spread the word and grow the Club. As owners of the company we meet with the head teacher regularly but our staff work with the school staff every day. However, we are a separate Organisation. We are a not for profit company and have our own Policy & Procedures. The School assist us by sending out our flyers and letting us attend parent evenings. If you have any questions, then please contact us directly and not the School. We founded this company as we are both mums who know how crucial this service can be. Please do contact us if you have any ideas or if you have any feedback for us.
We accept child care vouchers and payments can be made via Online Banking or in your Branch, we cannot accept Cash or Cheques to either the Club or Head office. Our Bank account details are on the bottom of the invoice.
We invoice monthly by the 1st of the month and payment is due by the 7th. Additional adhoc bookings are invoiced as we receive them. These are all sent via Email.
Our payment terms are 7 days from the date of the invoice. Any invoices unpaid between 7 and 28 days will be subject to a 10% late payment charge, and any invoices over 28 days will be subject to a 25% late charge, as per our Terms & Conditions of Business.
Yes, this is £25 per child and must be paid before you can start your sessions. Again we will invoice you following receipt of your Registration form. This is to ensure we have your commitment and we capture all your details and meet your needs correctly.
This is an insight into some of the items this registration fee covers:
- As a business we incur many cost whilst storing, updating and managing customer records and data. To comply with Ofsted regulations some records have to be stored for many years in the event of a safeguarding incident, we could be called upon provide information even after a child has left our care and could be up to the age of 25 years.
- Other records have time scales that need to be adhered to. This takes time and costs money to re organise as different time frames are reached There is the cost of secure shredding, storage of documents both on site and at head office There are many amendments we have to make to customer records over the life time of a typical registration.
- We offer a Professional service and therefore have standards to adhere to
- The web site doesn’t import the parent & child info into our systems, this has to be in manually for each family
- We have to constantly update our web site to provide information to Parents and update our Parent Manuals
- We are a not for profit organisation and therefore try to keep our costs to a minimum without the registration fee we would have to increase our session fees and that would impact more on high usage customers
- Time to answer enquires from customers, including emails and phone calls, providing information to parents for Tax Credits and liaising with the Tax office to provide information to them on Childs attendance patterns, and chasing invoices that aren’t paid on time Setting up new voucher companies for Parents take time and includes many emails and conversations with these External Companies
All existing Clubs will be registered with Ofsted, the Ofsted numbers can be found on our locations page.
The club can be contacted via email, text or phone. If it’s a last-minute arrangement, please contact the Club directly as the office is not always open all day due to other commitments. Each Club will have its own dedicated email address and mobile number.
We would like parents help to grow our Clubs, and by making permanent bookings this will improve the Stability and Longevity of all Clubs. Please share any positive comments and feedback with our teams and you can also add comments to our “Closed” Parents Facebook Page. Please do recommend us to your Family and Friends if you are pleased with our service, if you have any questions at any time please do not hesitate to speak to your Clubs Manager.
Yes, you can, however we require 30 days’ written notice to prevent being charged.
Please let the Club Teams know if your child isn’t attending, this session will be chargeable. If you don’t let our team know then we will spend valuable time looking for your child when we should be taking all the Children to Club. Please work with us on this. You can text, email or call the Club on the information listed above.
We have clear procedures for pick-up as we take the safety of the children very seriously but anyone over the age of 16 who knows your password that you have added to your Registration form. Without them knowing this information we will not release your child and we will call you to get your permissions. Ideally, they should be listed by their proper name on the form so that we know who they are, rather than Grandad, this could be added in brackets afterwards.
Yes, if you would prefer, however we have a healthy eating policy and would ask that you adhere to this and we also have to be aware of any allergies for all our Children. So we would ask that you don’t supply anything that contains nuts as per the Schools Food Policy as we will have the same children in Club.
We would rather that Children do not bring their own toys as we have had incidents of accidental damage and from a safeguarding point of view we cannot allow anything in the Club with a Camera. i.e a mobile phone, ipad, ipod etc. However, if your child has special requirements and needs to bring a specific item to Club with them, then we can accommodate this but we take no responsibility if its lost or damaged.
As with all schools no, we do not permit any mobile phones in Club with the exception of the Clubs work phone. We will ask children to leave their phones in their bag. If there was an incident and the child needed to use a phone, then we will facilitate usage of the Club phone provided it was to a Parent or Carer.
No, this would not happen because we would play in different areas to any remaining School or Local Children, however there maybe instances where we are using the same facilities, then Club children will be wearing High Visibility jackets but we would always try to avoid this situation.
Club hours are individual to each setting. The Club Manager will be able to tell you more and all contact numbers can be found on our web site.